If you have questions about any guarantee that you want to validate, return to the main page or home page and in Contacts and Networks you will have the Contact Form at your disposal to communicate directly with us. In case you want to generate a PQRS Request / Complaint / Claim / Suggestion, we remind you that the appropriate channel is in this link: https://pqrs.puramas.co
Avimex de Colombia SAS, owner of the Pura+, Beybies and NrgyBlast brands, offers an extended Satisfied or Money Back guarantee according to the parameters below.
DEFINITION
The guarantee is a tool in which, within a contract, one of the parties undertakes to protect the rights that the other party acquired when making that contract, being responsible for satisfying any possible damages or losses that have been caused by breach it.
LEGAL FRAMEWORK
April 12, 2012, Law 1480: Consumer Statute
RIGHTS
• Right to obtain products with quality and suitability: Right to obtain in the market, from producers and distributors, goods and services that meet minimum requirements of quality and suitability to satisfy their needs. Right to be informed: right to obtain truthful information , sufficient, precise, timely and suitable with respect to the products and/or services that are offered or put into circulation, about the risks that may arise from their consumption or use, the mechanisms for protecting their rights and the ways of exercising them.
• Right to claim: right to go directly to the producer, supplier or provider of a service and obtain comprehensive, timely and adequate reparation for all damages suffered, as well as to obtain access to judicial or administrative authorities for the same purpose.
• Right to obtain protection when signing a contract. Right to be protected from abusive clauses in adhesion contracts.
• Right of choice. Right to freely decide the goods and services they require.
• Right to participation: protect your rights and interests by organizing, electing your representatives, participating and seeking to be heard by those who perform public functions in the study of legal and administrative decisions that concern them, and obtain responses to their observations.
• Right of representation to complain: consumers and users have the right to have their organizations and spokespersons authorized by them represent them to obtain a solution to their complaints and complaints.
• Right to inform: consumers, their organizations and public authorities will have access to the mass media to inform, disseminate and educate about the exercise of consumer rights.
• Right to education: citizens have the right to receive information and training on consumption, consumer rights, ways to make their rights effective and other related matters.
• Right to protection against risks that may affect your health or safety.
• Right to have a prompt response in administrative actions. Right to obtain protection of your rights through effective procedures.
HOMEWORK
• Be informed about the quality of the products and analyze the instructions provided by the producer or supplier for this purpose in relation to their proper use, consumption, conservation and installation.
• Carefully analyze the information provided in advertising messages.
• Act in good faith towards producers, suppliers and public authorities.
• Comply with recycling and waste management standards for consumed goods.
• Celebrate transactions of goods and services within legally established commerce.
